Privacy Policy

General Conditions

Silk Worldwide takes customer privacy and security extremely seriously. We adhere to U.S. data security and customer privacy standards, laws, and regulations. We collect only the information necessary to operate our business and respond to your inquiries. We never sell your personal information. Information is shared with third parties only when required for normal business operation.

Most personal information is submitted voluntarily — you control what you provide to us. We may investigate potentially fraudulent or unlawful activity using third-party solutions where appropriate. This Privacy Policy may be amended without prior notice, and any changes will be effective immediately upon posting to this Site.

Collection of Information

We collect information you submit when contacting us — whether through our website, email, or phone. If you post publicly viewable content (such as a review or comment), you may inadvertently expose personal information to the public. This Site is intended for users who are 18 years of age or older, or minors under the supervision of a parent or guardian.

You may browse this Site anonymously; however, submitting an inquiry or requesting information requires you to provide certain personal details. We use cookies to track preferences and activity patterns. You can disable cookies through your browser settings, though some site functionality may be affected. We aggregate anonymous information and maintain standard web logs including IP addresses and access timestamps. To opt out of communications, email us at info@silkworldwide.com.

Use of Information

Personal information is used to respond to your inquiries, enable communication, send relevant information about our brands and services, maintain our records, and improve our operations. Information is used in ways consistent with why it was originally collected.

We do not sell, rent, or disclose your personal information for third-party marketing purposes. Third parties may temporarily access your information in response to legal orders, suspected fraud, or violations of our policies. In the event of a business merger or acquisition, customer information may be transferred to a successor entity, provided that entity maintains comparable privacy standards. We send occasional notifications about our brands, products, and events. Linked third-party websites operate under their own privacy practices, which we encourage you to review.

Sharing of Information

We do not sell or rent your personal information for marketing purposes. This policy applies only to information submitted directly to this Site. Any content you share publicly (such as reviews or forum posts) is visible to others and outside our control.

We may release information when we reasonably believe it is necessary to comply with the law, prevent fraud, respond to legal process, or protect the rights and safety of our users or others. Third-party service providers who assist us in operating this Site are bound by confidentiality agreements. We may share aggregate, anonymous data with third parties. In the event of a merger, customers will be notified via email prior to any information transfer.

Information Security

We treat your personal information as one of our most valuable assets. We employ industry-standard security measures to protect the data you share with us. However, no method of electronic transmission or storage is entirely secure, and we cannot guarantee absolute security.

Personal information is stored exclusively on U.S.-based servers. Access is restricted to staff members who require it for their role and are bound by confidentiality obligations. Deleted information may persist in logs, backups, or third-party platforms beyond our control. In the event of a significant security breach, we will notify affected users via email. Security questions or concerns can be directed to info@silkworldwide.com.

User Inquiries

We welcome your comments and questions about our privacy practices. Please reach out through any of the following:

• Email: info@silkworldwide.com
• Phone: 1-800-568-2723
• Mail: Silk Worldwide, Privacy Matters, 5010 Wright Road, Suite 100, Stafford, TX 77477, USA

Contacting us will not result in marketing materials being sent to you unless specifically requested. We aim to respond to all privacy-related inquiries within 7 business days. Anonymous comments submitted to us may be used for promotional purposes without additional consent.

To opt out of marketing communications, email info@silkworldwide.com with “OPT OUT” in the subject line. Please note that complete removal of all records is not always feasible, as some information may be retained in accounting systems, backups, or third-party platforms. If you object to this Privacy Policy, your sole recourse is to discontinue use of this Site.